MAKING A BUSINESS DECISION

Business Decision, Customers’ Retention and Loyalty; There are times that you take a business decision, whether because you want to increase return on investment or increase customer loyalty. Yes, that could be very important for service and process improvement. But, […]

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CUSTOMER SERVICE MISTAKES TO AVOID

Customer Service Mistakes to Avoid … by Olusegun Francis Ige: Business “is” because customers “are”; a focus on customer service should be of the utmost importance! Customer service can either make or break a business. For any business to survive in […]

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Good Customer Service

Do you know that Customers’ opinion is incredibly valuable? Positive feedback boosts business while criticism can help improve your offering as well. (…by Olusegun IGE)*** GOOD CUSTOMER SERVICE A lot of literature has shown that there is value in GOOD […]

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Training

Training and coaching for frontline staff and team leaders and managers is integral to enabling them to improve customers’ experience. All staff with roles that involve customer contact – be that face to face, over the phone, by e-mail or […]

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Customer Service & Experience Management Training

Introduction Training and coaching for frontline staff, team leaders and managers is integral to enabling them to improve customers’ experience.  This course is to empower the staff and line of management with the necessary knowledge and skills that is required […]

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