10 Reasons Why Your Business Needs a Website

Having a small business website isn’t just about selling your goods and services — it’s also about providing something of value to potential customers. So why must you get a website?  Your customers expect it. Your business will gain credibility […]

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MAKING A BUSINESS DECISION

Business Decision, Customers’ Retention and Loyalty; There are times that you take a business decision, whether because you want to increase return on investment or increase customer loyalty. Yes, that could be very important for service and process improvement. But, […]

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CUSTOMER SERVICE MISTAKES TO AVOID

Customer Service Mistakes to Avoid … by Olusegun Francis Ige: Business “is” because customers “are”; a focus on customer service should be of the utmost importance! Customer service can either make or break a business. For any business to survive in […]

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Good Customer Service

Do you know that Customers’ opinion is incredibly valuable? Positive feedback boosts business while criticism can help improve your offering as well. (…by Olusegun IGE)*** GOOD CUSTOMER SERVICE A lot of literature has shown that there is value in GOOD […]

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Training

Training and coaching for frontline staff and team leaders and managers is integral to enabling them to improve customers’ experience. All staff with roles that involve customer contact – be that face to face, over the phone, by e-mail or […]

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