MAKING A BUSINESS DECISION

Business Decision, Customers’ Retention and Loyalty; There are times that you take a business decision, whether because you want to increase return on investment or increase customer loyalty. Yes, that could be very important for service and process improvement. But, […]

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CUSTOMER SERVICE MISTAKES TO AVOID

Customer Service Mistakes to Avoid … by Olusegun Francis Ige: Business “is” because customers “are”; a focus on customer service should be of the utmost importance! Customer service can either make or break a business. For any business to survive in […]

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Good Customer Service

Do you know that Customers’ opinion is incredibly valuable? Positive feedback boosts business while criticism can help improve your offering as well. (…by Olusegun IGE)*** GOOD CUSTOMER SERVICE A lot of literature has shown that there is value in GOOD […]

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