Good Customer Service
Do you know that Customers’ opinion is incredibly valuable? Positive feedback boosts business while criticism can help improve your offering as well. (…by Olusegun IGE)***
GOOD CUSTOMER SERVICE
A lot of literature has shown that there is value in GOOD CUSTOMER SERVICE. It enhances loyalty and retention thereby reducing the risk of business failure.
Though on paper, good service is expensive and companies struggle with the question of what their Return on Investment (RoI) should be. Some even ask whether the investment is worth making at all. Could the money dedicated to improving service be more profitably spent in some other way? But, the truth is; Good customer service costs so much less and it saves a whole lot.
Well, on the other way round the impact of POOR CUSTOMER SERVICE can lead to drop in profits and turnover. What consumers tell each other about your brand is exactly what it is, because “word-of-mouth” is the most powerful way to drive sales
What we need to know is that the company image and reputation is determined by the impression conveyed to the customer at first point-of-contact.
Please, embrace the attitude of GOOD CUSTOMER SERVICE AND EFFECTIVE COMMUNICATION with your CUSTOMERS.
You can REGISTER for the forthcoming training on customer service and engagement – Topic: DEALING WITH DIFFICULT CUSTOMER; Date: 13th July 2018. Click on the link below to make your reservation
You can also notify me of your reservation interest through whatsapp number 08039222930 or call 07081249797.
Follow this link to join Consumer Standard WhatsApp group:
Olusegun Francis Ige
#olusegunfrancisige; #consumerstand; #iislimited