Customer Service Mistakes to Avoid … by Olusegun Francis Ige:

Business “is” because customers “are”; a focus on customer service should be of the utmost importance! Customer service can either make or break a business. For any business to survive in the competitive world of today, a business should strive to deliver excellent customer service.

On my whatsapp group, this week,  I will be focusing on five customer service mistakes that you should avoid at all costs and which are fatal to your business.

Number one mistake to avoid; Never kept your customers waiting. Today’s customers hate waiting, they just don’t want it.

Follow this link to join my WhatsApp group and be part of consumer standard group, where we discuss customer service issues, customer engagement process, service level agreement, process improvement etc:


For more insight, support or training on customer service, engagement and experience management, business development, process improvement and change management you can reach me on +2347081249797 or email

#olusegunfrancisige #consumerstand

twitter handle: @coonsumerstand

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